In CareSmartz360, there are various ways in which user’s password can be reset.Admin User Changes Password of User who has Forgotten the Password
Log into the system as an Admin.
Click the Settings icon in the Main toolbar.
The Admin User determines which role the user is associated with.
For example, if the user was an Agency User, the Admin User would click the Agency Users link above.
The Admin User clicks the Change Password link for the desired user.
The Admin User enters a new password once, and then a second time to confirm it.
The Admin User clicks the Update button to change the password, or the Cancel button to discard the change.
NOTE: This password is temporary and will be emailed to the registered address of the user.
After the user receives the email and clicks on the link, the following page displays:
The user completes the fields and clicks the Update button to change the password, or the Cancel button to discard the changes.
User Requests a Password Change
There may be cases when a user forgets the password and want to reset it instead of an Admin User doing it.
Every user who is created in the system, has to register a security question and answer which can be used to reset the password.
On the CareSmartz360 login page, there is a link called Reset Your Password which will start the password reset process when a user clicks on it.
The user enters the user name associated with the password to be changed.
NOTE: If the user does not remember the password, then an Admin User will need to make the password change.
The user clicks the Submit button to continue the process. The user will be prompted to answer the security question.
The user enters the answer and clicks the Submit button, or the Back button to go one page back.
If the submission is successful the user will receive an email with a temporary password with instructions on how to reset the password.