Submitting EVV Data to CareBridge via CareSmartz360
CareSmartz360 integrates with CareBridge to streamline your Electronic Visit Verification (EVV) submissions. Follow the steps below to ensure your agency is successfully set up and submitting data.
Step 1: Register Your Agency with CareBridge
All agencies must complete the CareBridge provider registration form:
đ CareBridge Provider Registration Form
Step 2: Confirm Technical Setup
Inform your Onboarding Specialist, or other Caresmartz360 contact (CSM or Support) of your registration. Send them a copy if you are able. Then:
The CareSmartz360 team handles this part for you.
Our development team will set up a secure SFTP connection with CareBridge.
If your agency started with us before December 18, we will also verify that the CareBridge Manual Data Post report is available and that your EVV configuration page includes the required SFTP details and reason codes.
If anything is missing, weâll take care of it internallyâno action needed on your part.
Step 3: Complete Your Admin EVV Settings
Once SFTP is set up, your team will need to:
Go to Admin Settings > EVV Configuration
Enter your agency-specific EVV settings
This includes things like time zone, default reason codes, and your provider ID, if applicable.
Step 4: Set Up CareBridge as the Aggregator in Payer Profiles
Next, for each payer that requires EVV submission through CareBridge:
Navigate to Billing > Payer Profiles
Open each relevant payer
Select CareBridge from the âEVV Aggregatorâ dropdown
Step 5: Reason Codes Will Now Be Required for Manual Adjustments
After setting CareBridge as your aggregator, youâll be prompted to enter Reason Codes when manually adjusting schedulesâespecially for actions like manually clocking in or out.
This is expected behavior and ensures EVV compliance.
Step 6: Submit Visits to CareBridge
To send your EVV data:
Go to Reports > EVV > CareBridge Manual Data Post
Use the filters to select the shifts you'd like to submit
Check the boxes for the desired visits
Click "Post to CareBridge"
A successful post will show a hand icon đ¤ in the confirmation column.
Step 7: Check for Errors and Fix Them
To confirm the batch was processed correctly:
Click into the batch
Use the âShow Detailâ button to view any errors
Click the red error icon to review each issue
You can edit individual âcardsâ for visits that failed. Use the dropdowns to select the correct Reason and Action codes to resolve each issue.
Step 8: Export Visits to Claims in the CareBridge Portal
After successful submission, youâll still need to export the visits to claims directly from the CareBridge portal to ensure payment is processed.
State-Specific Resources
New Jersey Agencies
Helpful article:
đ New Jersey CareBridge EVV Guide
Support:
đ 844-924-1755
đ§ njevv@carebridgehealth.com
Iowa Agencies
Email: iaevv@carebridgehealth.com
Carebridge Support Center:
đ 844-343-3653
If you have any questions or need help with your EVV setup, please donât hesitate to reach out to your onboarding specialist or CareSmartz360 Support.