When a schedule is billed and no rates are visible on the invoice, please check if the schedule made is marked Billable so that the system can charge accordingly. If the schedule is marked Not Billable, the schedule will not be listed in the invoice.
To do the above actions, open the schedule from the Client’s Schedule page.
Click a scheduled item on the calendar.
Scroll down to the Bill/Pay Info section and ensure that the schedule is marked as “Billable” so that the system can retrieve the rates and calculate the payment to be made.
NOTE: The same applies for the Payroll as well.