Users can reset Caregiver and Other Staff member passwords directly from their respective listing pages within the system.
To reset a caregiver’s password, navigate to:
Caregivers → Caregivers Listing Page
Enter the caregiver’s name in the search bar or locate the caregiver from the list.
Once identified, click on the key icon displayed on the right-hand side next to the respective caregiver’s name to reset the password.
Click “Yes” to confirm and initiate the password reset email to the caregiver.
Once the above steps are completed, the system will automatically send an email to the caregiver that includes:
A password reset link
A temporary password
The caregiver can use the link provided in the email to create a new password.
Similarly, for Other Staff members (Agency Users), follow the same steps from their respective listing page.
After clicking on the key icon next to the desired staff member, the system will prompt you for confirmation.
Click “Yes” to send the password reset email to the respective agency user.
This will initiate an email to the person with a link for them to click to reset the password to something they will remember.