At Caresmartz360, our Support Team is here to ensure your agency is set up for success. Whether you're new to the system, encountering an issue, or just need help understanding a workflow—help is only a click or call away.
🔹 Ways to Reach Us
You can get in touch with us in the way that works best for you:
💬 Live Chat
Click the blue chat icon at the bottom-right corner of any screen within Caresmartz360 or on our Help Center.
Fastest response during business hours!
📧 Email
Send us a detailed message at: support@caresmartz360.com
📞 Call Us
Toll-Free: (833) 833-3135
Support Hours: Monday to Friday, 8:00 AM – 9:00 PM EST
For General Workflow Questions or Core Content training, please join one of our daily webinars.
💡 Tip: Help Us Help You Faster
When reaching out to Support—whether by chat, email, or phone—please include as much relevant detail as possible. This helps our team understand the issue quickly and provide the most accurate solution.
Please Include:
Module or section of the system (e.g., Scheduling, Billing, Forms, Caregiver App)
Names involved (client, caregiver, staff)
Dates and times of affected visits, clock-ins/outs, or actions
Description of the workflow you're following or trying to follow
Error messages, if any (copy/paste or screenshot)
Attachments such as screenshots, PDF exports, or error messages
🧭 Submitting a Support Ticket
There are two main ways to submit a support request: via Email or through the Chat tool.
📨 Option 1: Email or Submit a Ticket
If you're logged into Caresmartz360 as an Agency User, Admin, or Owner, you can submit a ticket directly from your portal.
Click the Support button (below the blue ❓ question mark in the upper right corner).
Choose your Issue Type:
Application Issue – Something isn’t working, you see an error
Enhancement – Suggest a feature or improvement
Query – You have a general “how to” question
Select the relevant Application Module (e.g., Clients, Scheduling, Billing)
Add a Subject and detailed Description
(Optional but encouraged) Attach screenshots or files using the 📎 Attachment option
Click Submit
A ticket will be created and our team will follow up by email or phone based on urgency.
💬 Option 2: Live Chat
Click the blue Chat Icon on the bottom right of your screen
Select "Send us a message" to start a live conversation with our team
Share all relevant details:
What were you trying to do?
What did you see?
Did an error occur? If so, what did it say?
Screenshots? Attach them using the 📎 icon
💬 Pro tip: Chat is the best option for quick questions during support hours!
🧠 What We Can Help With
Our experienced team supports a wide range of topics:
Troubleshooting system issues or error messages
Optimizing your workflows and processes
Configuration and settings adjustments
Customizing forms or templates
Training your staff on features
Generating or refining custom reports
Still Have Questions?
Don’t worry—we’re here for you. Whether it’s a small tweak or a system-wide question, reach out and we’ll guide you through it.
Caresmartz360 Support
📧 support@caresmartz360.com | 📞 (833) 833-3135
💬 Live Chat available in your portal or on www.caresmartz360.com